CLICK HERE to access the On-Line Return Authorization form.
Ever wonder what type of field trip your instrument takes when it is sent into our center for calibration or service?
Be sure to get your Return Authorization Number
As you know, you either call into the 918-459-7170 phone number or access our on-line form (see above link). Once you receive this number, be sure to ship your unit in its original case with the RA# clearly labelled on the outside of the case. Make sure that your contact name and phone number (and email address) is also noted on the paperwork so that you are contacted quickly should there be need for any additional repair approvals.
Front Door Service
When the unit arrives in Tulsa, it is taken to our Service Coordinator on either that day or the next morning and then entered into the system which changes the initial quote into a service order. The service Coordinator will also note all parts and accessories that were sent with it.
Laboratory Time
From there, the Service Coordinator will bring the unit into the lab and place it on the appropriate shelf depending on the instrument type and what it is in for. When the Factory Trained Technical Specialist starts to work on the unit, he/she will set the start date in the system and change the status to ‘In Process’. As soon as the Technical Specialist is finished, the date is noted and paperwork is processed.
Paperwork Time
Your paperwork will be processed in a timely manner. Payment (PO or Credit Card) information will be collected and preparations for your unit to ship back begin. If there is information that is incomplete or approvals needed on your behalf, you will receive a call. It is very important to have all information up front so your instrument isn’t delayed. If they have the ‘ship to’ and ‘bill to’ information as well as a contact name and payment information, your instrument can ship out instantaneously. From there, the team will send out the final bill.
Need Your Instrument Back Quickly?
We offer expedited repair and calibration services for Grabner instruments. This service is designed to help you, our customer, when you need an instrument calibrated or repaired in the shortest possible time.
Expedite your service and we guarantee your instrument will be completed within 48 hours by our calibration and repair experts. This ensures that your instrument will be ready to return to you in the shortest possible time. For the minimal fee of $225, service work can be scheduled to begin on the day of your choosing.
All repairs and calibrations are given the careful attention to quality that you expect when dealing with a manufacturer. We are the only repair and calibration center in North America that is authorized and approved by our manufacturers. You are assured that your instrument will be calibrated per the manufacturer’s procedure and repaired with OEM parts.